Managed IT Infrastructure Services

Connoiseur Infotech offers a complete portfolio of comprehensive solutions & lifecycle services to provide your company with the right IT environment and to keep it running smoothly through out its entire lifecycle.

As part of our Managed IT Infrastructure Solutions and Lifecycle services , we provide the following set of managed services:

Desktop Management & Service Desk
A Service Desk is set p to create a central point of contact for assisting those users ��who need assistance with IT related issues. Activities of Service Desks

Receive all calls and e-mails on incidents
• Incident Logging
• Incident Prioritization
• Search for Workaround in Knowledgebase
• Incident Escalation
• Update Customer and IT groups on progress
• Update Knowledgebase on resolution of call
• Adhere strictly to escalation process
• Generate reports for Management

Desktop Management
• Installation of Desktop & related hardware
• Installation of Desktop OS
• Installation of related application software
• Configuring & managing local network
• Patch Management of OS & Applications
• Managing Anti Virus software & updates
• Basic connectivity & Authentication issues

Server Management Services
Connoiseur Infotech's Server Management Services allow you to

• Focus more on your Core Business
• A Comprehensive and Cost-Effective solution for day-to-day management of your Servers
• Respond more rapidly to changing business requirements
• Lower total Cost of Ownership
• Free locked up valuable resources and focus on developing new capabilities
• Enhance in-house resource skills
• Reduce time required to plan, implement & deploy new servers and software's
• Server Management
• Active Directory Management
• Internet gateway & Firewall Server Management
• Messaging Server Management
• Database Server Management
• Storage Server Management
• Virus Protection
• Regular Patching activity

Security Services & Network Management
As part of our Network Services we design, install & operate networks and cabling infrastructure for enterprises. We install, maintain & manage multi-vendor network devices such as routers, switches, firewalls IP-EPABX and VPN to ensure that your network remains operational.

• Fault Detection notification & management
• Performance monitoring, analysis, reporting and management
• Router configuration, monitoring and management
• VPN configuration, monitoring and management
• Firewall configuration, monitoring and management
• Switches configuration, monitoring and management
• VLAN configuration and management
• Bandwidth Management
• Backing up of Router / Switch / Firewall configuration
• Upgrading Firmware of these devices as per IT Team SLA & Approval
• Creation of security policies and escalation matrixes
• Managing VOIP Gateways
• Ensure adherence to SLA's defined

Management of IT Services We deliver expertise through experience & knowhow of today's growing IT demands. Our Service Delivery manager acts as a central point of contact to the client for all their planning, implementing, monitoring & maintenance purposes.

• Align with IT strategy & overall business objective of company
• Business system technology planning. Mapping Technology to Products. And product evaluation for best techno commercial gains and longer shelf life.
• IT budget analysis (e.g. Does a system needs an upgrade?)
• Project planning and management.
• System requirements analysis and design to meet business objectives.
• Software package selection and implementation (ERP, CRM, etc.).
• Manage IT operations
• IT problem identification and resolution
• Optimize Workstation Functionality and Support - ensuring you have the proper functioning tools for your business.
• Maintain Connectivity for Network and Message - keeping you connected to your office, co-workers and customers at all times.
• Manage Security Risks - taking precautions to keep you free from all unwanted visitors, viruses, spyware and spam.
• Create a Disaster Recovery Strategy - avoid unnecessary downtime and have the ability to
• recover from foreseeable computer problems in a timely and predictable fashion

Benefits to Our Customers

Improved Customer Service Perception and Satisfaction
Increased accessibility to a Single Window for support services
Better quality and quicker turnaround of customer request
Creation of internal knowledgebase
Enhanced focus and a proactive approach to service provisioning
Reduced negative business impact
Better managed infrastructure and control
Improved team work and communication
Improved usage of IT support resources and increased productivity
More meaningful management information to support decisions