A Service Desk is setup to create a central point of contact for assisting those users who need assistance with IT related issues. Activities of Service DesksReceive all calls and e-mails on incidents

  • Incident Logging
  • Incident Prioritization
  • Search for Workaround in Knowledgebase
  • Incident Escalation
  • Update Customer and IT groups on progress
  • Update Knowledgebase on resolution of call
  • Adhere strictly to escalation process
  • Generate reports for Management


  • Installation of Desktop & related hardware
  • Installation of Desktop OS
  • Installation of related application software
  • Configuring & managing local network
  • Patch Management of OS & Applications
  • Managing Anti Virus software & updates
  • Basic connectivity & Authentication issues