Connoiseur delivers expertise through experience & know-how of today’s growing IT demands. Our Service Delivery manager acts as a central point of contact to the client for all their planning, implementing, monitoring & maintenance purposes.

  • Align with IT strategy & overall business objective of company
  • Business system technology planning. Mapping Technology to Products. And product evaluation for best techno commercial gains and longer shelf life.
  • IT budget analysis (e.g. Does a system needs an upgrade?)
  • Project planning and management.
  • System requirements analysis and design to meet business objectives.
  • Software package selection and implementation (ERP, CRM, etc.).
  • Manage IT operations
  • IT problem identification and resolution
  • Optimize Workstation Functionality and Support – ensuring you have the proper functioning tools for your business.
  • Maintain Connectivity for Network and Message – keeping you connected to your office, co-workers and customers at all times.
  • Manage Security Risks – taking precautions to keep you free from all unwanted visitors, viruses, spyware and spam.
  • Create a Disaster Recovery Strategy – avoid unnecessary downtime and have the ability to
  • recover from foreseeable computer problems in a timely and predictable fashion

Customer Benefits

  • Improved Customer Service Perception and Satisfaction
  • Increased accessibility to a Single Window for support services
  • Better quality and quicker turnaround of customer request
  • Creation of internal knowledgebase
  • Enhanced focus and a proactive approach to service provisioning
  • Reduced negative business impact
  • Better managed infrastructure and control
  • Improved team work and communication
  • Improved usage of IT support resources and increased productivity
  • More meaningful management information to support decisions