Connoiseur delivers expertise through experience & know-how of today’s growing IT demands. Our Service Delivery manager acts as a central point of contact to the client for all their planning, implementing, monitoring & maintenance purposes.
- Align with IT strategy & overall business objective of company
- Business system technology planning. Mapping Technology to Products. And product evaluation for best techno commercial gains and longer shelf life.
- IT budget analysis (e.g. Does a system needs an upgrade?)
- Project planning and management.
- System requirements analysis and design to meet business objectives.
- Software package selection and implementation (ERP, CRM, etc.).
- Manage IT operations
- IT problem identification and resolution
- Optimize Workstation Functionality and Support – ensuring you have the proper functioning tools for your business.
- Maintain Connectivity for Network and Message – keeping you connected to your office, co-workers and customers at all times.
- Manage Security Risks – taking precautions to keep you free from all unwanted visitors, viruses, spyware and spam.
- Create a Disaster Recovery Strategy – avoid unnecessary downtime and have the ability to
- recover from foreseeable computer problems in a timely and predictable fashion
CUSTOMER BENEFITS
- Improved Customer Service Perception and Satisfaction
- Increased accessibility to a Single Window for support services
- Better quality and quicker turnaround of customer request
- Creation of internal knowledgebase
- Enhanced focus and a proactive approach to service provisioning
- Reduced negative business impact
- Better managed infrastructure and control
- Improved team work and communication
- Improved usage of IT support resources and increased productivity
- More meaningful management information to support decisions